Landlord Schedule 
of Services & Fees

Our mission is to clear the way for you and your tenant to experience effortless. Effortless Property Investment, Effortless Property Management. This is why we offer a full range of services way above and beyond the normal High Street agent and far beyond your usual Hybrid agency. 

Chat with one of our Onboarding Managers who can run you through each of our services.

Standard

Includes all the basics to meet your regulatory requirements.

London (Inside M25)

9.5% Incl VAT

Non-London (Outside M25)

12% Incl VAT

  • Marketing
  • Referencing Tenants
  • Dedicated Property Manager
  • AST Preparation & Execution via E-Sign.
  • Right to Rent Checks
  • Register Security Deposit
  • Ensuring Compliance
  • Rent Collection
  • Ad-Hoc Inspections*
  • Rent Reviews
Effortless Plus

All the essentials for an effortless experience.

London (Inside M25)

11% Incl VAT

Non-London (Outside M25)

13.0% Incl VAT

  • Includes all Standard features
  • Photography
  • Utility Registration
  • Dedicated Renewals Manager
  • Repairs & Maintenance
  • Deposit Dispute Management
  • Tenancy Breach Management
  • Valuation & Rental Reports
  • Annual Portfolio Reviews
  • Portfolio Clients: those who have 3 or more properties managed on the Plus or Gold Tier by Ezytrac Property Group receive a 1%+VAT management fee discount on all properties. 
  • Management fee is payable based on the rent collected each month and subject to a minimum of £96 incl VAT for London properties and £48 incl VAT for Non-London properties on the PLUS and GOLD Tiers per month. 

Marketing Setup (One Off)

Usually only required when your property is first onboarded or if you wish to update photos.

Description of Service

Standard

PLUS

GOLD

Ad Copywriting - We will professionally write the ad copy to appear on various portals.

Included in tier

Included in tier

Included in tier

Basic Photography Point and shoot camera including up to 12 external and internal photos. Basic essential editing of photos. We will store your photos on our servers.

£60 incl VAT

Included in tier

Included in tier

Professional Photography We will arrange up to 24 professional photos of external/internal of your property using professional equipment that will bring out the best including corrections for colour, sky, everything you need to make the property look it's best. We will store your photos on our servers.

£145 incl VAT

£145 incl VAT

£145 incl VAT

Professional DressingWe will professionally dress your property ready for photographs, 360 degree tours or in preparation to sell. Ideal if you want to make a bang with your marketing.

Call for price

Call for price

Call for price

Floor Plans We will arrange for professional floor plans to be prepared for your property. These may be reused with each letting and will be stored securely on our servers.

£105 incl VAT

£105 incl VAT

Included in tier

360 Virtual Tours, Floor Plan & 3d Doll House We will arrange a 360 degree virtual tour, floor plan and 3d Doll House, perfect for marketing on portals.

£210 incl VAT

£210 incl VAT

Included in tier

New Build Completion Handovers We will arrange to pick up keys from the Developer on your behalf.

Included in tier

Included in tier

Included in tier

Professional Property Snagging Inspection Our Consultant will conduct a professional inspection of your property, compiling a list of snagging issues. This list can be provided to a developer (in the case of new build) to remedy or used to help negotiate in the case of a purchase. Our Consultant will follow up once works are completed and provide a second report confirming that issues are addressed. Ezytrac accepts no responsibility if Vendor or Developer refuses to undertake works.

£355 incl VAT with Initial report, £420 incl VAT including Follow Up report.

£355 incl VAT with Initial Report, £420 incl VAT including Follow Up report.

£355 incl VAT with Initial report, £420 incl VAT including Follow Up report.

Professional Marketing Bundle Combine all the best of marketing to set your property up for success. This product includes - Marketing, Professional Photos, Floor Plans, 3D Doll House, 360degree Walkthrough.

£330 incl VAT

£330 incl VAT

£330 incl VAT

Finding You A Tenant

Your dedicated Property Manager will work with our network of agents to effortlessly find you a tenant.

Description of Service

Standard

PLUS

GOLD

Dedicated Property Manager You will be provided a dedicated Property Manager who will be your sole point of call throughout the process. Your Manager will also oversee your entire portfolio of properties.

Included in tier

Included in tier

Included in tier

Tenant Find We, or our network of local agents, will list of various portals to market your property, conduct viewings including open houses and secure an application.

London properties - Up to 6% incl VAT of the annual rent / Non-London properties £420 incl VAT as a tenant find/set up fee.

London properties £835 incl VAT / Non-London properties £420 incl VAT as a tenant find/set up fee.

Included in tier

12 month Tenant Find Fee GuaranteeYour Tenant Find fee covers your tenancy for a full 12 months which means if a tenant leaves after 6 months an adjustment will be made to your next tenant find fee that will reflect the length of the previous tenancy  This is not anyway a rent guarantee.

Not Available

Not Available

Included in tier

Setting Up The Tenancy

Your dedicated Property Manager will set up your tenancy to be fully compliance.

Description of Service

Standard

PLUS

GOLD

Assured Shorthold Tenancy (AST) Preparation A compliant AST is drawn up which we will sign on your behalf and sent to the tenant for signing.

Included in tier

Included in tier

Included in tier

Right to Rent ChecksWe will undertake Right to Rent checks on all occupants aged over 18 in line with the Immigration Act 2014

Included in tier

Included in tier

Included in tier

Tenants Security DepositThe tenant's security deposit will be registered with the one of the government appointed schemes in line with the Housing Act 2004.

Included in tier

Included in tier

Included in tier

Tenant Check In We (or our appointed representative) will attend the property in order to produce a detailed inventory report on the tenancy start date or as close to as possible. This will include a description and supporting photographs of the decor, contents and property fixture and fittings as well as any relevant information regarding the external condition of the property including, but limited to, gardens, driveways, garages, sheds and any external buildings.


As well as this, utility meter readings will be noted, smoke alarms and carbon monoxide alarms will be checked and tested and any other relevant legislative regulatory requirements will be checked. This will help to ensure that the reports are suitable for any potential future legal proceedings or deposit disputes.

Charge based on number of bedrooms & furnishings. London properties will not exceed £350 incl VAT. Non-London properties will not exceed £205 incl VAT.

Charge based on number of bedrooms & furnishings. London properties will not exceed £350 incl VAT. Non-London properties will not exceed £205 incl VAT.

Charge based on number of bedrooms & furnishings. London properties will not exceed £350 incl VAT. Non-London properties will not exceed £205 incl VAT.

Tenant Check OutWe (or our appointed representative) will attend the property in order to produce a detailed checkout inspection report on the tenancy end date or as close to as possible. The report will be a descriptive and photographic account of any noticeable discrepancies between the original inventory report and the condition of the property once the tenants have surrendered the keys.


Utility meter readings will be noted, smoke alarms and carbon monoxide alarms will be checked and tested and any other relevant legislative regulatory requirements will be checked. This will help to ensure that the reports are suitable for any potential future legal proceedings deposit disputes.

Charge based on number of bedrooms & furnishings. London properties will not exceed £350 incl VAT. Non-London properties will not exceed £205 incl VAT.

Charge based on number of bedrooms & furnishings. London properties will not exceed £350 incl VAT. Non-London properties will not exceed £205 incl VAT.

Charge based on number of bedrooms & furnishings. London properties will not exceed £350 incl VAT. Non-London properties will not exceed £205 incl VAT.

Utility RegistrationEzytrac will oversee the registration of Ground Rent, Service Charge, Permission to Let, Utilities (council, water, electric, Combined Heat and Power (CHP) and gas suppliers), Deal with void period bills on your behalf. A separate agreement and authorisation may be required for this service.

£60 incl VAT

Included in tier

Included in tier

Rent & Legal InsuranceTo cover the costs of tenancy arrears & evictions. This may not cover all breaches in the tenancy.

Introducer Service

Introducer Service

Included in tier

Selective Property Licensing Check - We will check to see if your property requires a Selective Licence in order to rent out.

Included in tier

Included in tier

Included in tier

Selective Property Licensing Initial RegistrationIf required, with your assistance we will compile the necessary information for submission to the appropriate council.

£180 incl VAT

£180 incl VAT

£180 incl VAT

Managing the Tenancy & Property

Our specialist teams will ensure your tenants and your experience with us is effortless.

Description of Service

Standard

PLUS

GOLD

Act as Agent for your Service AddressThis is often required for Shariah mortgages and for overseas investors. We will act as your address and either action mail immediately or pass it onto you.

£10 incl VAT per month

£10 incl VAT per month

Included in tier

Dedicated Renewals ManagerYou will be assigned an experienced valuer and negotiator who will oversee the increase of your rent and renew of the tenancy for subsequent periods of fixed terms.

Included in tier

Included in tier

Included in tier

Tenancy RenewalsWhere possible and directed, we will renew the tenancy for subsequent periods of fixed terms.

£115 incl VAT per renewal

Included in tier

Included in tier

Repairs & Maintenance Troubleshooting Website - Your tenants will be given access to our trouble shooting website which provides details of actions that can be taken to remedy common problems before they need to register a Maintenance issue. 


If they have an issue this will be registered on our Maintenance website and if required used in evidencing actions taken and response times. This is essential should matters go to Ombudsman/Tribunal/Courts.

Tenant access included

Tenant access included

Tenant access included

Repairs & MaintenanceCo-coordinating repairs, maintenance works and/or replacement items. This includes arranging for tradesmen to attend the property to obtain quotes, supervising works and works schedules and paying invoices from rents received. Our dedicated maintenance team will advise you of any issues prior to instructing works unless previously agreed otherwise or in emergency situations. We provide tenants with an out of office emergency maintenance line so emergency issues can be reported outside of office hours.


Should an emergency situation arise or should you not be available, we will always act as your 'Agent of Necessity' in order to fulfil your legal obligations and to ensure the safety and well being of tenants, third parties and/or the property.

Type 1 (Simple) Issues £25 incl VAT per case. Type 2 (Serious) & 3 (Serious & Complex) Issue and above £60 incl VAT per case. Cost of works are not included within the tier.

Included in tier. Cost of works are not included.

Included in tier. Cost of works are not included.

Key Cutting Administration ChargeWe will cut a copy of your key. Includes one copy of key.

Standard Key £30 inc VAT - Security Key £40-£60 inc VAT (inc Block Management charge)

Standard Key £30 inc VAT - Security Key £40-£60 inc VAT (inc Block Management charge)

Standard Key £30 inc VAT - Security Key £40-£60 inc VAT (inc Block Management charge)

Key HoldingWe will hold a management set of keys to the property. If the developers do not release enough keys for each tenant and Ezytrac to hold, we will require an additional set.

Included in tier. Cost of additional keys not included within the management charge.

Included in tier. Cost of additional keys not included within the management charge.

Included in tier. Cost of additional keys not included within the management charge.

Management of Head/Superior Lease ObligationsParking permits, sublet approvals, insurance confirmations - We will liaise with Managing Agents and arrange for your compliance with the Head/Superior Lease.

Included in tier. Does not include fees levied by Managing Agents. A fee of £75 incl VAT for obtaining a copy of the lease where you fail to provide one.

Included in tier. Does not include fees levied by Managing Agents. A fee of £75 incl VAT for obtaining a copy of the lease where you fail to provide one.

Included in tier. Does not include fees levied by Managing Agents. A fee of £75 incl VAT for obtaining a copy of the lease where you fail to provide one.

Application as Data Officer with ICOWe will make the application on your behalf with the ICO. A separate agreement is required before conducting this to ensure your systems are robust.

£85 incl VAT inclusive of ICO fee.

£85 incl VAT inclusive of ICO fee.

ICO fee payable.

Ensuring Compliance

With over 170 different pieces of legislation affecting your property. It pays to work with ARLA qualified professionals.

Description of Service

Standard

PLUS

GOLD

Gas SafetyWhere required (ie where a gas supply is present) We will ensure compliance with the Gas Safety (installation and use) Regulations 1998 with regards to the inspection, maintenance, servicing and keeping of records in respect of gas appliances in tenant’s premises.

Cost of certificate not included within the management charge - £110 incl VAT

Cost of certificate not included within the management charge - £110 incl VAT

Cost of certificate not included within the management charge - £110 incl VAT

Electrical EquipmentWhere required, we will ensure compliance with the (Safety) Regulations 1994 and other relevant legislation with regard to the condition and safety of electrical equipment and appliances in tenanted premises. The first certificate is included in the build by the developers; they are valid for 5 years.

£180 incl VAT

£180 incl VAT

£180 incl VAT

Portable Appliance Test (PAT Test) When requested by you, we will arrange for the testing of all portable appliances in your property as guided in the Electricity at Work Regulations 1989 .

£110 incl VAT

£110 incl VAT

£110 incl VAT

Energy Performance Certificate (EPC) – Where required, ensuring compliance with the Energy Efficiency (Private Rented Property)(England and Wales) Regulations 2015. Including ensuring the Minimum rated of 'E' is established. The EPC Certificate is valid for 10 years.

£90 incl VAT

£90 incl VAT

£90 incl VAT

Legionella Risk AssessmentWhen requested by you, we will arrange a Legionella risk assessment and test as guided in the Health and Safety at Work Act 1974 & Control of Substances Hazardous to Health Regulations 2002 & L8 Approved Code of Practice (ACOP).

£100 incl VAT

£100 incl VAT

£100 incl VAT

Furniture and FurnishingEnsuring compliance with the Furniture and Furnishings (Fire) (Safety) Regulations 1988 (and amends) with regard to minimum fire resistant standards of specified items supplied in the course of letting the property.

Included in tier

Included in tier

Included in tier

The Smoke and Carbon Monoxide Alarm (England) Regulations 2015We will ensure your compliance to this legislation.

Included in tier

Included in tier

Included in tier

Selective LicensingMeeting the various and different requirements to ensure compliance with local council requirements for properties that are required to be licensed.

£120 incl VAT per annum. This does not include charges associated with the issuing of the licence by the relevant council.

£120 incl VAT per annum. This does not include charges associated with the issuing of the licence by the relevant council.

£120 incl VAT per annum. This does not include charges associated with the issuing of the licence by the relevant council.

Managing the Finances of the Tenancy

Maximising your return on your investment while keeping the experience effortless is our mission.

Description of Service

Standard

PLUS

GOLD

Collecting and forwarding the rentEzytrac will collect ongoing rental payments, preparing and forwarding such payments to you on a monthly basis, less any fees or expenses due or incurred that month.

Included in tier

Included in tier

Included in tier

Bills Payment Management We will oversee the payment of ground rent, service charge, permission to let, utilities (council, water, electric, Combined Heat and Power (CHP) and gas suppliers), void period bills on your behalf. A separate agreement and authorisation is required for this service.


Late Payment GuaranteeIf you are charged a late fee while using our bill payment service, we will contest late payment charges and where applicable we will pay the fee on your behalf.

£120 incl VAT per annum

£120 incl VAT per annum

Included in tier

Annual Tax SubmissionWe will compile and submit your annual tax return.

£480 incl VAT UK Tax resident.

£480 incl VAT UK Tax resident.

£480 incl VAT UK Tax resident.

Property Inspections

We'll make sure that issues are picked up before they become a major problem.

Description of Service

Standard

PLUS

GOLD

Tenant Initiated Inspections* - We will contact your tenant each quarter to ask if they have any issues that require attention and take appropriate action.

Included in tier

Included in tier

Included in tier

Maintenance Inspections* - Our contractors will conduct quick checklist while at your property which will alert us to potential issues which need to be addressed.

Included in tier

Included in tier

Included in tier

Routine Inspection of the PropertyWe, or our appointed representative will carry out a physical property inspection complete with video walkthrough (Where possible) and photography.

£60 incl VAT

£60 incl VAT

Included in tier

Breaches & Legal

Staying on top of breaches is essential to minimise losses and damages.

Description of Service

Standard

PLUS

GOLD

Deposit Dispute ManagementShould an agreement for deposit deductions not be reached by the tenant and the landlord we will refer the case to adjudication with the relevant tenancy deposit scheme. We will then manage the adjudication process and submit all relevant evidence as requested by the adjudicator.

£45 incl VAT per hour. Up to £450 incl VAT per case.

Included in tier

Included in tier

Breaches of Tenancy (Under 28 days)We will pursue the tenant to rectify breaches for any arrears and other breaches; including issuing chasing letters, phone calls and issuing basic notices.

Included in tier

Included in tier

Included in tier

Serious Breaches of Tenancy (Over 28 days)We will pursue the tenant for any arrears and other breaches; we will serve any relevant notices including for possession. Should the arrears not be cleared by the tenant we will guide you through the process up to taking legal proceedings.

£45 incl VAT per hour. Up to £450 incl VAT per case

Included in tier

Included in tier

Insurance Claim Preparation and ProgressionWe will make a submission to an insurance company in accordance with a policy covering your property on your behalf.

£45 incl VAT per hour. Up to £450 incl VAT per case

£45 incl VAT per hour. Up to £450 incl VAT per case

Included in tier

Legal & OmbudsmanInvestigation & Report compilation including preparation of Ombudsman, tribunal and court documents.

£45 incl VAT per hour. Up to £450 incl VAT per case

£45 incl VAT per hour. Up to £450 incl VAT per case

Included in tier

Attendance at Court/Tribunal Where a member or members of our team have to attend bailiff/tribunal/court and our costs are not covered by the Rent & Legal insurance.

£120 incl VAT per half day or part thereof plus actual out of pocket travel and subsistence costs.

£120 incl VAT per half day or part thereof plus actual out of pocket travel and subsistence costs.

Included in tier excluding out of pocket travel & subsistence.

Portfolio Strategy & Review

Maximise your returns with a clear strategy that matches the current market.

Description of Service

Standard

PLUS

GOLD

Wealth Structure Referral ServiceWe will compile your information ready for an accountant. Your first meeting will be with the accountant and will include a report detailing your current financial situation and suggested structure to purchase. If you do not already have one, you will then be referred to a wealth adviser who will also arrange a meeting with you and provide a report detailing the suggested course of action. The final step is to then meet with a portfolio manager to discuss the implementation plan.

£835 incl VAT

£835 incl VAT

£835 incl VAT

Rental ReviewsThe rent will be assessed on an annual basis and increased subject to the current market climate, tenancy agreement clauses and legislation.

Included in tier

Included in tier

Included in tier

Annual Portfolio Strategy ReviewReview your entire portfolio and create a plan for the year ahead.

£100 incl VAT

Included in tier

Included in tier

Valuation and Rental Report If you wish to know the open market value or rental potential of your property, we can arrange a report. Unlimited Automated Valuation and Rental Report available on all tiers.

Ad-Hoc report £45 incl VAT

Biennial report included, Additional reports £45 incl VAT

Annual report included, Additional reports £45 incl VAT

Property Sales AssistanceWe will arrange for the marketing, viewing and sales process of the property. Including sales progression.

London properties - 3% incl VAT of the Contract Price / Non-London properties - Fixed Fee of £1800 incl VAT

London properties - 3% incl VAT of the Contract Price / Non-London properties - Fixed Fee of £1800 incl VAT

London properties - 3% incl VAT of the Contract Price / Non-London properties - Fixed Fee of £1800 incl VAT

Vacant Property Management FeeWe will manage your property when you are not receiving rental for more than 3 months. This would normally be when you are selling a property, during major works, or leaving it vacant.

£40 incl VAT per calendar month or part thereof. Only payable after 3 months without rental receipt.

£40 incl VAT per calendar month or part thereof. Only payable after 3 months without rental receipt.

Included in tier

Non-Resident Landlord Services

We've got hundreds of overseas investors' properties that we handle as if it's our own.

Description of Service

Standard

PLUS

GOLD

Non-Resident Landlord Application ServiceWe will compile all the information required to complete the Non-Resident Landlord application for HMRC and follow through to receipt of the certificate. You may have to personally submit the online document we have prepared.

£75 incl VAT

£75 incl VAT

Included in tier

Non-Resident Landlord Return SubmissionWe will notify HMRC as required of your income from your portfolio.

Included in tier

Included in tier

Included in tier

Non-Resident Annual Tax SubmissionWe will compile and submit your annual tax return.

£720 incl VAT

£720 incl VAT

£720 incl VAT

Project Management & Refurbishment Services

Our specialist teams will ensure yours and you tenants experience with us is effortless.

Description of Service

Standard

PLUS

GOLD

Project ManagementWhere you instruct us to undertake remediation works, material changes to your property that are not repairs or maintenance.

18% incl VAT of Invoiced Amount

18% incl VAT of Invoiced Amount

12% incl VAT of Invoiced Amount

Refurbishment Services - Let us oversee the part or full refurbishment of your property. We can handle anything from the smallest refit, loft conversion, even add an extension.  

18% incl VAT of Invoiced Amount

18% incl VAT of Invoiced Amount

12% incl VAT of Invoiced Amount

The above fees applicable to all new & renewing Landlords from 01 June 2019 onwards.
You will be notified by email and given a minimum of 30 days notice in the case of changes.